Sales Force Management Software
ICX CRM connects prospects from various channels and ensure that no sales opportunities will be missed. Sales team can generate price quotations, get special price approval, track customer orders, manage billing and payments, all from one application.
Simple One App for Sales Team
One convenient and completed sales software systems.
Scale-able systems. So you do not need to replace systems when your business grows.
ICX CRM covers comprehensive end-to-end business processes from capturing leads to receiving customer payments. Sales team can simply use one software application. No need to hop between applications to get work done.


Sales Pipleline and Customer Journey
Empowers your sales team with data driven tools.
Sales reps can easily update sales progression and activities, focusing on the sales process, while manager can review, coach, and provide resources that help sales reps achieve the result.
Activity Management
Sales rep can capture customer calls, meetings, chats as well as update tasks assigned by back office team – all interactions become customer history that the sales team can look for insight.
Using ICX Mobile App, sales rep can easily click to call customer and can schedule a visit with GPS Location Check-In and Photo/VDO taken and uploaded.


End-to-End Sales Process
Manage sales documents from your fingertips:
o Create sales quotations, get approval, revise quotations.
o Manage sales orders for full or partial delivery.
o Generate supplier purchase orders from quotations, material receipt, and inventory reports.
o Assign service orders, with service scheduling.
o Schedule billing plans and track customer payments.
Dashboard and Ad-Hoc Reports
Get real time dashboard and reports. Automate sending reports to your email on your scheduled time: daily, weekly, or monthly.
User can create own charts and reports.


Robust Workflow
Create your own workflow that can automate assignments and event notifications.
Your sales team will not miss important moments in the customer journey, for example, new customer sign-up, customer task coming due, key account visit due, contract renewal due, etc.
User Security Management
ICX CRM comes with comprehensive user security configuration features: Authentication, Role Security, Data Group Security, ensuring that users can only access the data that they are authorized for. All data access is secured by 128-bit encryption method.
ICX CRM runs from secured cloud infrastructure, powered by Amazon Web Services in Singapore.

ICX CRM for B2B Sales Management
ICX CRM is Sales Force Management Software that takes customer relationship management to the next level with end-to-end business process. ICX CRM is ideal for:
- Sales Engineers
- B2B, B2G Project Sales
- Trade and Distribution
- Made to Order (MTO)
- Configured to Order (CTO)
Sales Force Management software helps business to respond better to customers, especially when it takes weeks or months to follow through to close the deals. Sales reps will know exactly who to follow up, when to follow up, what to discuss with the customers, having all essential information at finger tips that will help to proceed faster and easier, from making initial calls to winning deals. It is really a must for the company to have Sales Reps use the Sales Force Management software.
Sales Force software modules provide pre-sales and sales capabilities for sales and marketing professionals to manage revenue acquisitions with the following features:
Solution Features
Sales Contact Management
o Lead Management.
o Opportunity Management.
o Customer Account Management.
o Sales Activity: Meetings, Calls, Emails, Photo, Onsite Check-In.
o Sales Team Calendar.
o Sales Activity Report.
o Key Account Report.
o Sales Pipeline Report.
Product Management
o Product Catalog.
o Tier Volume Pricing, Multi-Unit of Selling, Multi-Currency of Selling.
o Limited Time Promotion, Product Bundling, Price Ceiling and Floor.
o Sold Product Attribute Configuration.
o Catalog Assignment to Accounts or Sales Locations.
Quotations
o Quotation with Pixel-Perfect PDF Print.
o Business Terms and Conditions.
o Quotation Approval and Revision.
o Special Price Request and Approval.
o Quotation Conversion to Sales Order (Full and Partial).
Sales Orders
o Sales Orders, Stock Validation, and Stock Deduction.
o Order Integration with ERP systems.
o Billing and Payment Scheduling (Full and Partial).
o Generate Pixel-Perfect PDF Print for Invoice and and Receipt.
In addition, ICX CRM also supports Procurement Management that includes Quotation-to-PO conversion (convert quotation that customer accepted to become PO for supplier), Purchase Orders, Material Receipts (receive material from supplier), and Inventory Management (track stock received and issued).
With Procurement Management, business users can track and manage customer transactions from start to end, seamlessly and conveniently. This can substitute the use of ERP software.
